Cnca

Comprehensive services and professional skills

CNCA maintains a constant register of excellent healthcare staff. Every health and social care discipline is catered for. We can supply general carers and support workers as well as specialist psychiatric and learning disability care workers and staff to care for and support children in residential homes and in the community

Each staff member undergoes continuous professional development and training with qualified assessors at our Training and Assessment Centre in Smeeth to ensure that we deliver the highest quality of services to you

We now offer clients a comprehensive range of NVQ training in care disciplines either at our centre or at clients' own premises. Trainees will be guaranteed personal supervision and up-to-date assessment to achieve their desired qualifications.

The agency has a professional administrative structure that ensures efficient day-to-day management. Each client has a personal Care Co-ordinator who helps develop individual staffing programmes and manages the client's account. In our office we have dedicated managers for key areas of the business, such as Training, and First Aid and Fire Safety, and our Registered Manager undertakes a care needs assessment with new service users prior to domiciliary care service starting.

For more details on The CNCA team click here

Flexible programmes, responsive to needs

Several organisations across Kent have enjoyed long-standing relationships with us and rely on us to provide talented, motivated staff. We have individually tailored packages to meet directly the very specific care needs of our different clients.

We have flexible agency rates which means the supply of agency staff to care providers is more cost-effective and easy to administer. This brings long-term financial and administrative advantages to all our clients. We don't compromise on standards but neither do we offer bargain fees just to get contracts

Our responsiveness means you can call at 2am and we will deliver. Our staff work as part of your team to ensure the smooth running of the shift. And all our carers are responsive to the needs of the people we care for. We offer real support in the promotion of independent living to learning disability clients

Attention to detail and to customer delight

Our commitment is to ensure that all members' and clients' needs are met and their expectations exceeded. CNCA staff members are selected not just for their skills but also because of their ability to be respectful and maintain dignity whatever the situation at every stage of life.

Whether clients require assistance with personal hygiene or getting dressed through to more complex counselling and psychiatric or mental health problems, CNCA carers are always attentive. The provision of care must be about attention to detail.

Friendly and supportive to clients and members alike

The CNCA approach is different. We are always positive, motivated, and friendly. We keep clients fully informed with newsletters and communications and with regular visits at their own homes.

While the demands of full-time care can be stressful at times, we provide a supportive and nurturing environment for our agency members that allows them to flourish and to give the best service possible.

CNCA has achieved the prestigious Investors In People quality assurance accreditation, giving formal recognition of the quality of care given to you through developing our staff with ongoing training and appraisal. The Investors in People Standard is a nationally recognised framework for delivering business improvement, ensuring that employees have the right knowledge, skills and motivation to work efficiently

The Investors in People assessors praised CNCA's effective management and leadership, and its high level of performance and the learning and development of its employees